Refund Policy
All our clients are very important to us, that's why protest
("Company"), has created the following Refund Policy to let You know
how we handle the refunds for the goods ordered and bought on our website https://shop.dataanalist.com
("Website").
The terms "You," "Your," and
"Yours" refer to the entity/ person/ organization using our Website.
When this Policy mentions "we", "us,", and "our"
it refers to the Company and its subsidiaries or /and affiliates. The term
"goods" refer to any product or item bought on our Website by You.
This Refund Policy is governed by our Terms of Services.
For any questions regarding this Refund Policy or any
requests regarding the refunds and returns, please contact us by email bilgi@shop.dataanalist.com, phone +90
552 896 76 46 or other contacts provided below.
You have the right, without giving a reason, to return the
goods within 14 days, if it has not been used, damaged or its appearance has
not substantially changed, that is, the appearance of the product or its
packaging has been made only such alterations as were necessary to inspect the
goods received.
The right to withdraw from a distance contract within 14 days
without giving a reason does not apply to legal persons (e.g. companies,
entrepreneurs).
This Return policy does not limit Your statutory rights to
withdraw or rights You may have in relation to incorrect, damaged or defective
goods.
Standard Returns
Any goods that You wish to return must be in the original
packaging and unopened, in a condition fit for resale. If the Goods to be
returned do not meet these conditions, we will be unable to offer a refund.
You must place your refund request within 14 days of
delivery of the item.
Please contact our Support to begin the return and refund
process, Support team will walk you through the process and help you.
Please fill in the Return form received with your order and
send the goods back to the address provided herein.
Please return the goods to us by sending to the address:
protest +90 552 896 76 46 Feyzullah Mh. Bagdat Cad. No:316 D-1 34843 – Maltepe / Istanbul, Turkey
In case of the return of the goods, you will be responsible
for paying the return shipping costs.
You must exercise return right responsibly and return the
product in the original neat packaging, as well as return all complete parts of
the product. You are responsible for the complete set of the returned goods. If
the goods are not complete, we won't be able to accept the returned goods and
issue a refund.
Once the Goods and the Return form have been received and
checked by our staff, a refund will be authorised by the same method that the
payment was made. Depending on your financial institution, refunds can take up
to 14 days to be credited to your original payment method. In all cases we have
the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we
will be unable to offer a refund.
Defective goods
In certain cases, such as defective, damaged or wrong goods,
you may be required to provide evidence of the issue, such as a photo or video,
or to return the item to receive a refund.
You must contact our company at bilgi@shop.dataanalist.com within
14 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Order number
- VAT invoice number
When submitting a complaint, You must indicate how You wish
the claim to be resolved:
- To replace the
defective goods with quality items
- To supplement the
incomplete goods with missing components
- To apply a discount
to the goods, e.g. reduce the price of the goods accordingly
- To refund the money
paid
- To receive store
credit
In case You are required to return the goods back to us, You
will be responsible for paying the return shipping costs.
The goods must be returned in the original packaging (with
instructions and/or warranty card, if they were delivered with the product).
